Books have left the printer!
6 months ago
– Thu, Jun 20, 2024 at 07:56:14 AM
Hi Everyone!
We've just gotten word that the books officially left the printer and are en route to our two fulfillment partners!
For International Backers
Because our international fulfillment partner is closer to our printer, they are typically the first to get the books. We're expecting them to arrive by the beginning of next week. Once we have confirmation of receipt, we'll be able to start fulfillment. So here's what you can expect:
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First, please take the time now to make sure the shipping address you provided us is correct. If you're not sure how to check that, go to https://kdt1.backerkit.com/. Once there, enter the email address that's attached to your Kickstarter account. If you had an Apple ID email and had contacted us about changing it, try the new email address instead.
If you are expecting a change of address in the next few weeks, either provide your new address or a different permanent address that's close enough for you to pick them up. -
On Wednesday of next week we'll post another update indicating that we're going to be locking addresses (for international backers only). Once that update goes up, you'll receive an email from Backerkit indicating that you have 48 hours to update your address before it locks.
When this window expires, we cannot guarantee that we'll be able to change the address before your pledge ships. - Once addresses lock, we'll provide our international fulfillment partner with the shipping list for this campaign. They will generally begin fulfillment within a day of receipt, however, depending on their workload it may take up to two weeks for them to begin fulfillment (though this is rare). Please be aware that our fulfillment partner packs and ships pledges in an order that maximizes their efficiency. It is not something that we dictate to them.
- When your order ships you will get an email with tracking information. Please be aware that it may take a day or two for the tracking information to update.
If you have questions at any point in this process, please send us a message here on Kickstarter or via email at [email protected]. Even though it is rare, it may take us up to 3 business days to respond and we do not work on US holidays or weekends. We appreciate your patience.
A Note for Backers in the UAE...
To avoid excessive delays in shipping, please make sure to supply a PO Box number in addition to your address information. We have had repeated issues delivering pledges without them.
For US-based Backers
Your books have to cross the ocean to reach our fulfillment partner in Houston, TX. This process can take between 6-8 weeks from the date of shipment from the printer, and is highly sensitive to weather conditions, shipping congestion, customs delays, etc. We'll keep you posted with updates on that process as we get them.
Once the books do arrive in-country, we'll follow the process described above for international backers.
That said, we recommend that you take an opportunity to verify your shipping address. If you're not sure how to check that, go to https://kdt1.backerkit.com/. Once there, enter the email address that's attached to your Kickstarter account. If you had an Apple ID email and had contacted us about changing it, try the new email address instead.
